Member: Download the app from the App Store or Google Play Store! If you are already a member, log in to the app using your existing credentials. 

Non-members: Download the app from the App Store or Google Play Store!  Register to become a Friends member within the app. 

Collect points on your purchases by scanning your receipts. You will automatically earn points with each visit to our shopping village.

Member: If you are already our member, simply log in to the application. Additionally, you may also update your profile with any missing information. 

Non-members: To become a Friends member, register in the app and accept our membership terms. During registration, we will request the following information: first and last name, email address, and telephone number. If you wish, you can change your contact information later on the app.

You know you are a member if you are receiving our newsletters via email. You can also try to log in with your credentials. If you have forgotten your password, select the option “forgotten password”. 

We have updated our terms and conditions, so both new and existing Friends members need to re-register when downloading the app. If you are already a member, please use the same email address you previously used to join.

You need to accept our terms and conditions in order to become a member.

Earn points from your visits and purchases! The more points you collect, the higher you progress in the levels—and the better benefits you receive. We reward the best Friends according to membership level and activity. 

After logging in, you can accept the notification settings. You can modify notification settings from your phone's Settings menu. 

Membership points are valid for 12 months from your last purchase or visit. You will receive a notification before your points expire.

Unfortunately, it is not possible to collect points or use member benefits without the app.  

As an omnichannel shopping village, you earn points from purchases made both in-store and online. Log in to the website before placing your order to collect membership points from your online store purchase.

Yes. Log in to the application with existing credentials or register as a new Friends member.  

Scan a picture of the receipt or add a photo from your phone to the app. The system automatically recognises your purchase details and adds points to your account. Note that it may take some time for points to transfer.  

Some receipts undergo thorough review before approval, so it may take a few days to receive your points.

You earn points for purchases made after your registration. You can begin collecting points once you have downloaded the app and registered as a Helsinki Outlet Friends member.

You can only earn points from purchases made after downloading the app. If you have any questions, please contact our customer service at info@helsinkioutlet.fi.

Scan the return receipt into the application. Returns from online store orders are automatically recorded.  

Collecting points earns you valuable benefits, offers, and prizes. Advancing to the next level unlocks even better rewards. As a member, you will be the first to know about new benefits and events, receive invitations to pre-purchase campaigns, enjoy unique member offers, gain benefits from our partners, and receive invites to member events, VIP openings, free deliveries from our online shop, double points, and surprise gifts. Based on your purchase information, we get to tailor offers and events related to your interests.  

Under the Friends logo in the upper right corner of the app, you can edit your contact details. 

There are three membership levels: Friend, Close Friend, and Best Friend. The more points you collect, the higher you progress in the levels—and the better benefits you receive.  

Friends level: You have less than 500 points. 

Close Friend level: You have 500-1000 points. 

Best Friend level: You have more than 1000 points.  

For membership-related issues, please contact our customer service at info@helsinkioutlet.fi. 

The app is available for free download from the app store.  

The payment method does not affect your ability to earn points; ensure you scan into the app the receipt from your purchase.   

An electronic receipt functions the same as a physical one. Take a picture of the electronic receipt and add it to the application. The system recognises your purchase information automatically.  

The receipt must be scanned into the application within 14 days of the purchase date. 

You can take advantage of a one-time offer or benefit by showing the coupon from the app to the store staff at the checkout. You can enjoy membership offers by showing your membership level displayed in the application (Friend, Close Friend, or Best Friend) at the checkout.